AUTO-REFILL SUBSCRIPTIONS

Auto-Refill subscriptions are the best way to maintain your routine with the SpoiledChild products you love. You receive amazing benefits including:

• More Savings - Save 20% + free shipping on every Auto-Refill order
• More Spoils - Free gifts with every refill + access to premium service
• Less Waste - Reuse your dispensers and send your empty capsules back to us for free to recycle
  • Find out more about our sustainability HERE.

Managing your auto-refills subscription(s) is quick and easy! You can change your shipment date, skip a delivery, change your frequency, or even cancel your subscription all together by logging into your account on spoiledchild.com. Click on the ‘account’ icon above or log in at spoiledchild.com/customer/account/login. Under the ‘AUTO-REFILLS’ tab click ‘MANAGE AUTO-REFILL SETTINGS’ and click ‘EDIT’ next to the product you’d like to make changes:

Change an order date:

Click ‘Change Next Refill Date’ – select your new option – you can choose to send now or choose a specific date!

Change frequency:

Click ‘Change Auto-Refill Frequency’ – select what frequency you would like. Please note that changing the frequency does not change the date of your next auto-refill or the quantity of the product in your order.

Cancel or pause your subscription:

Click ‘Cancel Auto-Refill’ and follow ALL steps. Once cancelled, you will receive an email confirmation that you have cancelled your auto-refill subscription for the given product.

To sign up for an Auto-Refill subscription for a product you’ve previously purchased, you can sign up within your account under ‘Auto-Refills’ or check your order confirmation for a link to sign-up. If you have not previously purchased the product you want auto-refills for, place a new order from the product page and select “Subscribe Me” when checking out.

We hope you don’t want to – but we made it easy for you just in case it doesn’t work out.

1.       Login to your account by clicking the ‘account’ button in the upper right corner

2.       Once logged in, go to the ‘AUTO-REFILLS’ tab

3.       Click ‘MANAGE AUTO-REFILL SETTINGS’

4.       Click ‘EDIT’ next to the product you would like to cancel your subscription of

5.       Click ‘CANCEL AUTO-REFILL’

6.       Follow ALL steps to cancel 

7.       Once cancelled, you will receive an email confirming your auto-refill subscription for that product has been cancelled.

You can find step by step instructions HERE, but I’ll outline them below!

1. Twist off the pump-top from your dispenser to pull out your finished capsule. Twist the empty capsule to disconnect it from your pump-top. (Save your empties and see step 5)
2. Take your new refill capsule and gently tap the bottom 3 times with the palm of your hand. Twist and remove cap. The capsule does not have a straw or pump inside. 
3. Insert refill capsule into pump-top. Twist the capsule until the engraved line on both the capsule and the pump-top align.
4. Place the connected capsule & pump-top into the empty glass dispenser and twist the pump top until secure. You’re all set!
5. Recycle your empty capsules by sending them back in the pre-paid envelope marked with the recycle icon. (Use the recycle envelope for recycling only. The envelope is not for product returns or exchanges.)

You can edit your upcoming auto-refill order any time before 24 hours of your refill date. Once your order is placed and you have been charged for your auto-refill order, we are unable to edit or cancel your order. You should receive a reminder email letting you know your refill is about to be placed 5 days before your refill date.

You can find step by step instructions HERE, but I’ll outline them below!

1. Twist off the cap to open the dispenser. Twist the finished capsule and lift it out of the dispenser. (Save your empty capsules and see step 5)
2. Clean any remaining product from the jar and lid; let dry. Place the refill capsule into the dispenser. Twist the capsule until you hear a click.
3. Peel off foil layer to reveal product
4. Twist cap to close your product until you’re ready to use it.
5. Recycle your empty capsules by sending them back in the pre-paid envelope marked with the recycle icon. (Use this envelope for recycling only. The envelope is not for product returns or exchanges.)

You can check your next shipment date within My Account at any time. We will also send you an auto-refill reminder email a week before your next shipment. If you want to change the date of your next shipment or make any changes, be sure to do this before the date of your next auto-refill shipment.

Once your next Auto-Refill order ships, you will receive a confirmation email with shipping details and a tracking number. By clicking the tracking number in the email, you can track your order and see the estimated arrival date.

You can update your shipment date within My Account. Click 'EDIT' next to the product you want to change and click 'MANAGE AUTO-REFILL SETTINGS' to make any changes or cancel.

You can update your payment within My Account. Make sure your new payment is set as your default so it is used for all future Auto-Refill orders.

You can update your address within My Account. If you want this updated shipping address to apply to all future orders, make sure to set the address as your default shipping address.